fast delivery

HOLIDAY HOURS

We have selected service providers with the goal of delivering your parcel securely, reliably and at the lowest cost.

what is the cost of delivery?

We offer flat rate fees for delivery to Canada and the US so that you know what to expect when you get to the checkout.

All items are shipped by Canada Post’s Expedited Parcel service or by Small Packet Airmail. All parcels are insured up to $100.

Some oversize products may be subject to extra delivery fees. This will be noted at the end of the product description.

what about international orders?

Orders shipped outside of North America will be charged the actual cost of shipping. When you place your order the delivery charge will show as $0. We will contact you with a shipping quote which will be charged to your credit card once you have approved it. If you prefer not to go ahead with the order we will cancel your order and refund your card.

If you would like to receive a shipping quote before placing your order please contact us and we'll be happy to give you an estimate of costs.

when will my order be sent?

Your order will usually be despatched within 2 business days (usually the same day) with the exception of special order items (check an items product description for more details).

where do you ship from?

Most orders ship from our warehouse in Nanaimo on Vancouver Island unless otherwise noted in the product description. Some items (usually items that are made to order or large, bulky items) may ship directly from the designer.

do you have a store I can visit?

No, we're an online store only although if you're lucky enough to live in Nanaimo or Lantzville (or thereabouts) we're happy to arrange FREE local delivery. Contact us to find out more.

what about e-gift cards?

e-gift cards will be sent to the recipient’s e-mail address instantly upon receipt of payment.

can I track my order?

when will I get my order?

For Canadian orders Canada Post’s Expedited Parcel service guarantees delivery of regional orders (British Columbia) within 1 – 3 business days and national orders within 2 – 7 business days (although remote areas may take longer). US and international orders take approximately 7 – 10 business days to arrive.

my purchase is a gift. can I have it delivered to another address?

Yes – just fill out the recipient's address and contact details in the "delivery" section at checkout. A confirmation e-mail and receipt will be sent to you.

do you ship to PO Boxes?

We cannot ship to PO Boxes. You must provide a street address.