terms + conditions

Welcome to Purl Mama & Baby. Your use of this web site is governed by these terms and conditions together with our privacy + security, fast delivery and easy returns policies. Please review them carefully.

changes to terms + conditions

Purl Mama & Baby ("purl") reserves the right to update these terms and conditions at any time. If we decide to make any changes we will let you know either by e-mail or by a notice in bold on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this web site.

pricing

All of the products on purl's web site are quoted in Canadian dollars. Shipping and sales taxes, if applicable, may be added to your total invoice price. You are responsible for the payment of any shipping charges and sales taxes that may apply to your order. International orders may be subject to import duties. You are responsible for the payment of any customs charges, duties and brokerage fees that may be levied, if applicable.

canceling an order

purl will accept cancellation within 24 hours after you place an order provided that the order has not already been despatched. Pre-orders, custom orders or special orders cannot be cancelled once the order has been submitted.

refunds + exchanges

purl wants you to be happy with your purchase and we offer a 100% customer satisfaction guarantee. Please see our easy returns page for more information.

sales, discounts and special offers

All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons. Purl does not offer rain checks on sale items.

copyrights

trademarks

The trademarks, service marks and logos used and displayed on the web site are registered and unregistered trademarks of Purl Mama & Baby. The name of Purl Mama & Baby, Purl Mama, Purl Baby and/or the Purl Mama & Baby logo may not be used in any way without prior written permission from Purl Mama & Baby. .

use licence

purl grants you permission to view this web site and to print individual pages from this site for your own personal, non-commercial use, provided you agree to and accept the terms and conditions set out in this agreement. You may not modify, copy (except as set out above) display, reproduce, transfer or sell any information, material, software, products or services from this web site or use this web site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.

links to third party sites

This web site may contain links to web sites operated and maintained by third parties. These links are for your reference only. purl is not responsible for their content. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such a site.

selling to minors

purl takes special care to protect the safety and privacy of children. We are unable to sell goods to anyone under the age of 18 and do not permit anyone under the age of 18 to register with us.

warranty disclaimer and exclusion of liability

The purl team makes every effort to review the safety of all our products. purl and/or Knit One Productions cannot be held liable for accidents involving a product purchased from our web site which results in personal injury. purl makes no representation about the suitability of the products on this web site for any purpose. All products are provided "as is" without warranty of any kind, express or implied, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Your use of this web site is at your own risk. purl and/or Knit One Productions shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of this web site or the materials in this web site or the performance of the products, whether based in contract, tort, strict liability or otherwise.

dispute resolution

In the event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and purl, you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Vancouver, British Columbia, Canada.

governing law

You agree that this agreement and your use of this site are governed by and interpreted in accordance with the laws of British Columbia, Canada and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organisations in Vancouver, BC, Canada in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organisation. Use of this web site is unauthorised in any jurisdiction that does not give full effect to all provisions of this agreement.

agreement between you and purl mama & baby

This agreement and terms of sale constitutes the entire agreement between you and Purl Mama & Baby with respect to this web site. No modification of this agreement shall be effective unless authorised in writing by Purl Mama & Baby.

need help?

All questions, comments or inquiries may be sent to:

info@purlmama.com or

Purl Mama & Baby
Attention: Customer Service
PO Box 41021
RPO Woodgrove
Nanaimo
British Columbia V9T 6M7
Canada